Refund/Return Policy:

Please read each ad carefully and buy responsibly. We sincerely encourage you to call to discuss our products if you have any questions whatsoever. (We are very personable, and we often give a discount to a site visitor, just because he or she called!)  Please call us at:  1-800-890-4005

We are not a retail store.  All sales are final subject to the conditions below.

Items that were damaged during shipment may be exchanged within 7 days of delivery for the same product. Prior to returning merchandise, please send an email to You need to report any damage and request an RMA. 

Defective items can be returned for a full refund.  Non-defective items cannot be returned without penalty.  If a returned item is found to be non-defective, you will be charged 18% of the selling price plus a $10 restocking fee. Shipping and handling is non-refundable.

The customer is responsible for shipping, handling, insurance and any other cost associated with the return. Returns sent COD will be REFUSED.

All RMA numbers are valid for 5 working days from date issued, after which it EXPIRES. 

Our normal turn around / warranty repair period is 10 to 14 days .

Customers should the include RMA # on the outside packaging, and ship defective items along with a copy of the RMA form and Invoice via UPS/ Fedex.

RMA # .................
350 Vera St.
Kingston, TN 37763

For efficient return-shipment execution and to ensure that you receive credit due, please follow all procedures above. Failure to follow procedures may result in the product being returned to you at your expense.  Call 1-800-890-4005 for customer service.